Terms & Conditions

Last updated: May 2024

These Terms and Conditions ("Terms") together with our Privacy Policy and any other written information brought to your attention before confirming your booking, govern the use of Tukio ("Platform"), and constitute a legally binding agreement between Tukio Booking Ltd (Company number: 15630500) of registered address: 71-75 Shelton Street, London, England, WCH 9JQ ("Platform", "we", "us", "our") and its Guests ("Guests", "you", "your"). By accessing or using the Platform, Guests agree to abide by these Terms.

The Tukio platform offers a digital venue that enables travel service providers ("Hosts") to publish and offer services, and enables users (or "Guests") to search, book or use the services offered by the Hosts. Hosts offer their accommodation, transportation and activity services in their properties in a "Listing" published by the Platform. By listing their property and other services on the Platform, Hosts agree to abide by these Terms.

As provider of the digital venue, Tukio does not own, control, operate or manage any Host Services. Tukio acts in the capacity of Principal in the sale of non-flight inclusive packages, and 'single service' booking. Where transportation such as flight is included in the package, the Host is responsible for holding the necessary licenses and Tukio acts solely as the booking intermediary.

In the event that your booking consists of a 'Package' (where more than one service is booked at an inclusive or total price) then you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements

Regulations 2018 ("PTRs").

Acceptance of Terms

• 1.1. By using the Platform, Guests acknowledge that they have read, understood, and agree to these Terms.

• 1.2. The Platform reserves the right to modify these Terms at any time without prior notice. Guests are encouraged to review the Terms periodically for updates.

User Accounts and Registration

• 2.1. Guests must be at least 18 years old to create an account on the Platform.

• 2.2. Guests agree to provide accurate, current, and complete information during the registration process.

• 2.3. Guests are responsible for maintaining the confidentiality of their account information and passwords.

• 2.4. Guests agree to notify the Platform immediately of any unauthorized use of their account.

Booking and Reservations

• 3.1. The Platform facilitates the booking of Host Services that may include accommodations, activities, meal plans, and transportation services. However, the Platform is not responsible for the quality of services provided by the hotels.

• 3.2. Guests must provide accurate booking information, including dates, number of guests, and special requests.

• 3.3. When you book a Listing you agree to pay all charges for your booking in the checkout process under the "Total Price". You are also agreeing to Tukio to charge the preferred Payment Method. When you receive the booking confirmation, a contract for Host Services, a "Reservation" is formed directly between you and the Host. In addition to these terms, you will be subject and responsible for complying with all terms of the Reservation, including the cancellation policy and any other requirement defined on the Listing.

• 3.4. Guests are responsible for confirming that you, and anyone accompanying you in any of the Host Services provided, meet the minimum age, proficiency, fitness or other requirements. You are responsible for informing the Host of any medical or physical conditions or any other circumstances that may impact your ability to participate, attend, or use a Host Service.

• 3.5. Guests and Hosts are responsible for any booking modifications they agree to make via the Platform or Tukio's customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated.

• 3.6. Tukio will generally charge the Total Price stated in the checkout due after the Host accepts your booking requests. Unless otherwise stated in the checkout process, the payment will be charged in full at the time of confirmation of the booking, i.e. "Reservation". We reserve the right to return your payment and decline to issue a booking confirmation at our absolute discretion.

• 3.6. Payment for bookings is made through secure payment gateways integrated into the Platform. The Platform is not liable for any financial transactions between the Guest and the payment gateway.

• 3.7 Please note that the services outlined on the provisional booking confirmation will not be fully confirmed until the final confirmation detailing your booking reference number(s) have been provided. This is usually sent within 24 hours. Should we be unable to provide the requested services or provide those services at the prices quoted, we will, where possible, offer alternatives or a full refund. We shall not be liable to pay you compensation.

• 3.8 If we do not receive payment in full and on time, we reserve the right to treat your booking as canceled by you in which case the cancellation charges set out in clause 4.1 below will become payable.

• 3.9 Adequate travel insurance is a condition of your contract with us. Details of a policy suitable to cover the arrangements you book are available by contacting us. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Cancellation and Refund Policy

4.1. Guests must review the cancellation and refund policy during the booking process. Standard cancellation policy will be applied as follows: